MARVENTH HOLD LLC is committed to providing customers with an excellent home décor shopping experience. If you are not satisfied with the items you receive, you may request a return, provided the conditions below are met.
- Return Period
You may contact us to request a return within 30 days of receiving the item.
Please contact us via the following email address within the return period:
Return requests submitted after the 30-day period may not be accepted, unless otherwise required by applicable law.
- Returns of Opened Items
You may request a return even after the item has been opened.
If, after inspecting the item, you decide you no longer need it or are dissatisfied with it, you may contact us to request a return within the specified timeframe.
However, the item must remain in a condition suitable for return and inspection.
- Return Conditions
To qualify for a return, the item should be kept in its original condition as much as possible.
The following situations may disqualify an item from return:
The item shows signs of significant use;
The item has been damaged by the user;
The item is damaged due to improper use or storage;
The item bears obvious marks that affect resale;
The item has been modified or altered;
The returned item is missing essential accessories or components.
Items that have been used in a way that affects resale cannot be returned.
Normal inspection after opening does not disqualify an item from return; however, if the item shows obvious wear, stains, damage, or other conditions affecting resale due to actual use, the return may not be accepted.
- Return Address
Address: 585 SLATER DR FAIRBANKS, AK 99701
- Return Shipping Costs
Responsibility for return shipping costs is determined by the reason for the return:
Quality Issues
If the item has quality issues, was damaged during shipping, or differs significantly from the order, MARVENTH HOLD LLC will cover reasonable return shipping costs upon verification.
Non-Quality Issues
If the return is due to personal reasons—such as a change of mind, incorrect purchase, or unsuitable size or style—the buyer is responsible for return shipping costs.
- Refund Processing
We will inspect the item upon receiving the return. If the item meets the return criteria, we will initiate a refund within 3–5 business days of receiving and inspecting the returned item.
The refund will be issued via the original payment method.
Please note that after the refund is initiated, banks, credit card issuers, or third-party payment providers may require additional processing time; the actual time it takes for the funds to reach your account may vary accordingly.
- Items Ineligible for Return
We may be unable to accept a return if the item has been used and its condition, appearance, or integrity has been compromised, thereby affecting its resale value.
If the return does not meet the requirements, we will notify you using the contact information provided and explain the next steps based on the specific situation.
- Damaged or Incorrect Items
Please contact us as soon as possible if the item you received is visibly damaged, has quality issues, or does not match the item you ordered.
We recommend including the following in your email:
Order number;
Item name;
Description of the issue;
Photos of the item and packaging (if applicable).
We will verify the situation and provide a reasonable solution—such as a return, exchange, or refund—based on the specific circumstances.
- Return Process
The return process is as follows:
Step 1: Contact us within 30 days of receiving the item.
Step 2: Provide your order number and the reason for the return.
Step 3: Wait for us to confirm your return request and provide the return address.
Step 4: Ship the item back according to the provided return instructions.
Step 5: We receive the return and inspect the item.
Step 6: For eligible returns, the refund will be issued via the original payment method within 3–5 business days of receipt and inspection.
- Contact Us
If you need to request a return, inquire about a refund, or ask any related questions, please contact us:
Company: MARVENTH HOLD LLC
Address: 585 SLATER DR FAIRBANKS, AK 99701
Email: [email protected]